Effective Date: 25/01/2025

Frame & Post (“we,” “us,” “our”) is a brand operated by Successful Setup Limited, a company registered in England and Wales under company number 13510335. Successful Setup Limited is registered with the Information Commissioner’s Office (“ICO”) for data protection under registration number ZB231833. We are committed to protecting and respecting your privacy.

1. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. Frame & Post currently operates only in the United Kingdom and adheres to the applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

  • Client Information: Names, contact details, company information, and any other information necessary for service provision.
  • Recipient Information: Names, addresses, and delivery details required to send certificates on behalf of our clients.
  • Technical Information: IP addresses, browser types, and usage data when visiting our website.

3. How We Use Your Information

We use personal data solely for the following purposes:

  • Providing our certificate printing, framing, and delivery services.
  • Processing and fulfilling orders.
  • Responding to inquiries and customer support requests.
  • Maintaining records for administrative and legal purposes.

4. Data Storage and Retention

We retain personal data only for as long as necessary to provide our services and fulfill legal or regulatory requirements. Once the data is no longer required, we securely delete or anonymize it.

5. Data Sharing and Disclosure

We do not sell, rent, or share personal data with third parties for marketing purposes. We may disclose personal data only in the following circumstances:

  • To service providers and suppliers that assist in fulfilling our services (e.g., delivery couriers).
  • When required by law, regulatory obligations, or legal proceedings.

6. Data Protection & Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These include encryption, secure servers, and restricted access to personal data.

7. Your Rights Under UK GDPR

As a data subject, you have the following rights under UK GDPR:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request deletion of personal data where no longer necessary.
  • Right to Restrict Processing: Request limitations on how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing of personal data under certain conditions.
  • Right to Lodge a Complaint: If you believe your data protection rights have been violated, you can contact the ICO (www.ico.org.uk).

8. Cookies & Website Tracking

Our website may use cookies to improve user experience. You can manage cookie preferences through your browser settings.

9. Third-Party Services

We use a customer relationship management (CRM) system to manage client interactions. The CRM provider, GoHighLevel, collects and processes certain data on our behalf. For more details on what data is collected and how it is handled, please review their Privacy Policy: https://www.gohighlevel.com/privacy-policy.

Additionally, we utilise Microsoft Business Services, including cloud storage, for the secure handling and storage of business data. We have taken every reasonable precaution to ensure data safety in accordance with Microsoft’s security policies and recommendations.

We use a customer relationship management (CRM) system to manage client interactions. The CRM provider, GoHighLevel, collects and processes certain data on our behalf. For more details on what data is collected and how it is handled, please review their Privacy Policy: https://www.gohighlevel.com/privacy-policy.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Frame & Post (Operated by Successful Setup Limited)
Company Number: 13510335
ICO Registration: ZB231833
Email: hello@successfulsetup.com